Welcome to the Leadership Success Series. In the section below, you will find a list of available courses. Click on a course to enter. You may be prompted to login or register.

    Available courses

    This course will teach core leadership competencies needed to lead in today's healthcare environment, including the importance of professional presence and effective communication in career success.
    This course focuses on models, theories and assessment methods of organizational culture, climate and structure, and strategies to maintain and sustain cultural excellence.
    This course will teach key components of a robust workforce strategy including a framework for talent management and succession planning based on today’s healthcare environment.
    This course will address the evolution and significance of customer service to the patient experience in healthcare and the key components and processes for implementing and sustaining a successful service excellence program. It will also address the positive financial impact of a defined service program.
    This course will teach the essential components of a quality improvement program including outcome focused quality models and process improvement techniques to improve outcome metrics.